An unfortunate customer with Idea Cellular Pvt Ltd that has wasted almost a month with several emails and calls for getting issues addressed and showing a sincere determination towards a company which is least bothered about its customers write the following contents in his email to the ministry, pmo as well as the company and still gets no relief . The provisions of the TRAI act all fall in vein here in this particular case . The email sent was as follows:-
" With them I have also notified the ministry of telecom services about my dispute also even the appellate authority has been averted on all issues and shamefully this system stands to a big failure and fraud in the name of consumer redressal for which I hold the entire system responsible .
My loss has only increased from a base starting on the 20th of may when Mr. Nitin was contacted regarding my concern .
It is sad that all of the following issues have not been touched if touched by mistake then not dealt and if by chance some people like Pramod who tried to deal have not either reported or taken a follow up which has lead to increase in mental agony and personal concerns for which I hold the company wholly and solely responsible for acting fraudulently on genuine matters so being :-
1) no service being persistent in C-125 sector 19 Noida
2) low service in metro from Noida to Karol Bagh which gets a no signal for almost 20 min showing their poor commitment towards their customers
3) poor signal and no service in office address of which is so being opposite Jain cooperative Bank , street number 23 Faiz road , Karol Bagh
4) fraudlent charge of Rupees 811 that were imposed forcefully making my bill amount to RS. 1433 for the fault of the company which clearly as stated in earlier concerns was that at times with signals only the internet responded and never did the calling system
5) no answerability towards the financial loss caused because of an unprofessional approach and no SMS alerts ever given for such poor services
6) no answer by any authority as to one basic fundamentals question of barring my Right to life under article 14 of the constitution of India which leads to right to speak may it be any medium by barring of my services for fraudulent charge of RS. 811
7) no follow up has ever been taken up nor has any senior official tried to resolve the dispute may it be from the government office involved in getting the merger of a fraudulent company with Vodafone or the company itself taking the responsibility for such acts
8) no reply has ever been made to the simple fact that if u charge us for over usage then why don't you pay us for every no service which is the basic grounds of the contract into which a customer and company get into .
9) TRAI and Dot have not bothered to interfere through their customer grivence emails hence promoting the fraudulent actions of these telecommunications company in the name of customers benefit .
10) The ministry of telecommunication has also been averted has yet no assurance of any sort of remedy has been available to the customer making this an issue everyday for fraudulent conduct and cheating being rampently done by companies and promoted by ministries .
I write my contentions to you today to avert and alert you as to the consequences of infringing not only the contract and making it void ab nitio but also curtailing my fundamental rights and it all to have been let it go on under the supervision of the authorities which were made as per the law for once being the guardians to the voice and rights of customers .
I request you to look into my matter and take a strict action imposing the Company Idea Cellular with huge costs for no system and mechanism of grivence redressal and also tighten up bodies like ministry of telecommunication , TRAI and Dot for their silence which has only promoted the failure of an entire system of justice in regards to telecommunication services with several customers being the prey to the cheatings and fraudlent transactions by these co-operate giants . "
Imagine the plea of several customers that show their grivence in various ways and even then the government chooses to turn a blank eye upon all this and much more .
Is this how you govern and maintain a system ?
Is this how you let the fraud stay persistent even after being alerted ?
Is this how you let a co-operate crush fundamental rights of customers as well as the impeachment of contract ?
Is this the procedure of the bodies made for the protection of customers to protect their customers by scrapping and ignoring their grievances ?
